Shipping Policy

Last Updated: [March 14, 2025]

At Lumière du Nord, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, delivery estimates, and more.

1. Processing & Handling Times

• Orders are processed within 1-5 business days after payment verification.
• Processing times may vary during peak seasons or due to unforeseen circumstances.

2. Estimated Shipping Times

We offer standard shipping to Canada, the U.S., and select international destinations.

Note: Delivery times may vary due to customs processing, weather conditions, and courier delays.

3. Shipping Costs

• Standard Shipping: Free on orders over $XX (Canada & U.S. only).
• Orders below $XX may incur a shipping fee, which will be calculated at checkout.
• International shipping costs vary based on location and order size.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your package using the link provided. Please allow 3-7 business days for tracking updates to appear.

5. Customs, Duties & Taxes

• Orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
• Lumière du Nord is not responsible for any additional charges incurred during customs clearance.

6. Order Delays & Lost Packages

• If your order is delayed beyond the estimated timeframe, please contact us at [your email] for assistance.
• If your package is lost or undelivered after 40 business days, we will provide a replacement or refund.

7. Address & Delivery Issues

• Please ensure your shipping address is correct before placing an order.
• Lumière du Nord is not responsible for packages lost due to incorrect addresses.

8. Contact Us

If you have any questions about our shipping policy, feel free to reach out:
📧 Email: [lumieredunordhelpcenter@gmail.com.]
📍 Customer Support Hours: Mon-Fri, 9 AM - 6 PM (EST)